HVAC Jobs in Atlanta GA

Job Description:

As a Customer Service Representative/Dispatcher, you will be the initial touchpoint for My Aire Heating and Cooling customers. Your main tasks are to handle customer inquiries, schedule appointments, coordinate service calls, etc.

Responsibilities:

• Serve as the first point of contact for customers, addressing inquiries and service requests, and resolving issues with a friendly and helpful attitude.
• Schedule service calls based on customer and technician availability.
• Coordinate and dispatch service calls to field technicians.
• Keep accurate records of customer interactions and services in our CRM/HouseCall Pro system.
• Confirm appointments and notify customers of any changes.
• Communicate job updates and customer information to technicians.
• Assist with customer payments and billing inquiries.
• Follow up with customers to ensure satisfaction and collect feedback.
• Make outgoing calls to schedule service and maintenance appointments.
• Offer maintenance agreements or promotions as needed.
• Maintain up-to-date records of appointments, payments, and service history.

Requirements:

• Previous customer service experience, preferably in a call center or dispatch role.
• Strong organization and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to stay calm under pressure and handle challenging situations.
• Proficient with computer systems and CRM software.
• Positive attitude and commitment to exceptional customer service.

Join My Aire Heating and Cooling and help us provide top-notch service to our customers. If you are organized, enjoy helping others, and can manage a busy schedule, we encourage you to apply! Click Here To Apply.

Job Description:

As a Service Technician at My Aire Heating and Cooling, your role is to diagnose and repair HVAC systems, providing prompt and effective solutions to address customer concerns.

Responsibilities:

• Collaborate with dispatchers to meet customer needs by traveling to various job sites within the service area.
• Troubleshoot a wide range of service issues, procure necessary replacement parts, and calibrate/repair systems according to manufacturer specifications
• Perform repairs and maintenance on heating, ventilation, and air conditioning systems.
• Build and maintain client relationships through effective communication and exceptional customer service, clearly explaining issues and available repair options.
• Understand company pricing structures and create accurate customer invoices on-site.
• Maintain accurate records of services performed and parts used.
• Ensure all work complies with relevant safety standards and regulations.
• Identify opportunities to enhance customers’ home comfort systems.
• Perform additional duties as assigned.

Requirements:

• Proficient in reading, writing, and speaking English.
• High School Diploma or GED.
• At least 2 years of experience as an HVAC Service Technician.
• EPA Certification is required; NATE Certification is preferred but not required.
• Excellent interpersonal and customer service skills, with a focus on exceeding customer expectations.
• Strong attention to detail.
• A clean driving record.
• Ability to follow instructions and work independently.
• Strong mechanical aptitude.

Schedule:

My Aire Heating and Cooling operates Monday through Friday, from 8 a.m. until the last service call of the day is completed. On Saturdays, we follow a rotating on-call schedule, which is planned and shared one month in advance. The office remains closed on Sundays.

We offer 7 paid holidays per year. To ensure we continue meeting customer needs during holidays, technicians will be assigned to a rotating on-call holiday schedule. The holiday schedule is finalized and distributed in January each year.

Join My Aire Heating and Cooling as a Service Technician and help us ensure our customers' comfort and satisfaction. If you are skilled in HVAC repairs and focused on delivering high-quality service, we encourage you to apply! Click Here To Apply.

Job Description:

As an Installer at My Aire Heating and Cooling, you will expertly install new HVAC systems, ensuring quality and compliance with industry standards.

Responsibilities:

• Install new HVAC systems according to manufacturer specifications and industry standards.
• Ensure all installations meet quality and safety requirements.
• Communicate effectively with customers to explain installation procedures and answer any questions.
• Prepare and maintain accurate records of installations.
• Work closely with other team members to ensure efficient and successful projects.

Requirements:

• Experience in HVAC system installation preferred.
• Ability to read and interpret blueprints and technical diagrams.
• Strong attention to detail and quality control.
• Physical ability to lift and handle heavy equipment.
• Good communication skills and a customer-oriented approach.

If you're ready to find your limitless potential, join us! Click Here To Apply.